Atm System Engineer

1 month ago

Muscat, Oman Computer Network Systems Full time
Company Description
CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves. Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets. A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.

1. Site Inspection, site installations and Customer/Custodian training
  • Inspect site for ATM installation
  • Make sure site meets ATM requirements
  • Install ATM as per bank requirements
  • Train customer/custodian on how to use new ATM
    2. ATM handler Hardware & software support
    • Attend to service calls within agreed SLA times.
    • Provide technical service for hardware and software on-site.
    • Provide technical phone support service for CIT and custodians.
    • Analyze and diagnose ATM/Cheque handler faults.
    • Prevent repeated failures, increase first time fixes.
    • Increase uptime
      3. Perform ATM Preventive maintenance as per PM plan
      • Ensure all assigned PM work is done within required timeframe.
      • Coordinate with service desk and CIT for PM appointment times.
      • Perform preventative maintenance as per Wincor standards.
      • Test ATM after PM work ensure no faults with the ATM.
        4. Coordinate with logistics department to help maintain spare parts
        • Track spare part consumption.
        • Ensure spare parts forms are completed.
        • Inform logistics of shortage/faulty parts.
          5. Coordinate & communicate for service calls
          • Coordinate with service desk and team leader on availability.
          • Arrange service call times within SLA.
          • Update service desk on call progress/resolution.
          • Communicate to team leader any difficulties/delays faced in the field.
          • Ensure all assigned service calls are updated correctly.
            6. Workshop repair and other duties
            • Perform workshop repairs on spare parts meeting supplier standards.
            • Prepare and inspect new ATMs.
            • Participate in project roll outs.
              Qualifications
              Full ATM knowledge on both hardware and software The role is advisory coordinating with internal employees, team members etc. The level of decision making responsibility/authority varies on project to project basis. Electro-mechanical ability

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