Field Service Engineer

1 month ago

Muscat, Oman Smiths Group Full time
b' Location: EMEA, Oman, Muscat Ref: JOHNCRANEEMEA01737 Division: John Crane Job Function: After Sales Service Repair To provide mechanical and commercial support to the existing JC client base, target clients and the external sales team through consistently high level of mechanical expertise, highly responsive feedback and outstanding level of client service. Duties & Responsibilities SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Design and implement cost-effcetive equipment modifications to help imporve safety and reliability. Engaged in day to day activities at customer site in interiors. A Field Service Engineer is required to be present at PDO Interior locations all the time with a preferable 28/28 day rotation. Assist with technical reviews of specific applications to allow the optional selection of John Crane products and services. Conduct regular site visits and offer trouble shooting when needed. Discuss and solve complex problems with manufacturing departments, subcontractors, suppliers and customers. Maintain and increase JC market share with key end users and develop territory market. Assist end users during shut down. Service/support ongoing refurbishment contracts with end users. Establish good relationship with end users. Assist customer during project commissioning. Manage Seal workshop in Oman Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her Responsible for exercising due diligence towards health & safety of self and others within the organization Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies Diversity & Inclusion We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. The Individual EDUCATION & EXPERIENCE: University degree in Mechanical Engineering or similar field. 5+ years of professional experience in engineering and sales. Experience working in refinery rotating equipment/maintenance. Engineering knowledge in a proactive multinational and multicultural environment. A strong technical knowledge of John Crane product portfolio. English. Speaking in Arabic is an advantage KEY COMPETENCIES: Ability to carry out failure analysis Fair knowledge and use of measuring instrument Persistent and efficient, self-starter with good sense of initiative Good administration and organizational skills Results-oriented Team player; service oriented Accountable, Responsible Persuasive Personal drive and Integrity WORK ENVIRONMENT: Work environment is typically considered an office environment during normal or extended business hours. About Smiths At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers\' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customer s\xe2\x80\x99 operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field. About John Crane John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.

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