Spa Manager

1 month ago

Salalah, Oman Alila Hinu Bay Full time
Summary Core Competencies
Skill Has Leadership Skill Has ability to create the promotion program Has a sense of urgency Has a skill of creating a new treatment Has ability to train team member Has Computer skills Knowledge Ability to operate hotel system Has treatment knowledge Master in English Has Product Knowledge skills Develop and present a budget Manages programs within budget constraints Applies budget processes Develops strategies for determining budget priorities Self Image Responds appropriately to customer inquiries, requests or complaints Acts to makes things better for the customer Encourages others to work together as a team Develops and uses systems to increase order and ensure that procedures are followed Acts to support learning and development of team member; e.g : provides training, gives task-oriented instruction, directions, coaching and demonstrations, and provides support to increase working effectiveness Gives negative and positive feedback in work performance and behaviour for improvement to subordinates Allocates task responsibility in appropriate areas to appropriate individuals Shows tolerance; remains calm and patient in stressful situations Controls own feelings and temper in all situations Responds constructively to problems even under stress
Trait Engaging to the guest Acts in a consistent manner Acts to gain confidence and trust from superiors and colleagues Works well with other people Communicates clearly and successfully in English Remembers faces and names easily
General Responsibilities Ensure the spa operation runs properly, smoothly and professionally on a daily basis. Ensure all spa employees are neatly groomed. Contribute to work on sales and marketing plans and programs, attend weekly sales and marketing meetings. Enforce Hotel and Spa\xe2\x80\x99s Standard Policy and Procedures and Core Standards Review employees job descriptions and document changes or updates. Conduct quarterly staff reviews and report results to HR . Approve all annual leave Monitor standard check list are done daily as to SOP. Conduct daily staff briefings, reviewing the previous day\xe2\x80\x99s customer comments and operations points. Coordinate with other departments for promotions and special projects when needed. Assist with journalists and photo shootings. Ensure all branding related comments and collateral material is passed on by communications manager. Responsible for daily basic spa operations accounting procedures Responsible to monitor employee\xe2\x80\x99s rules and regulations Submit monthly operational reports to summary to GM Maintain a month to date sales statistics and activities journal. Deal with guest and staff complaints Assist staff with daily activities Make decision regarding discounts and complimentary items and treatments. Create new menus for agent\xe2\x80\x99s special programs and cross check cost and spa inclusions with sales. Create staff schedules Monitor training matrix Monitor quality of all spa products and produce on delivery. Maintain individual staff performance files. Report to HR with any staff related issues Continue to provide customer feedback to GM and SD regularly. Responsible for the process and procedures of spa purchases. Responsible to monitor retail and application stock levels. Responsible for monthly stock takes Ensure all spa staff has updated information on hotel events, promotions and staff activities.