Concierge - Omani National (Residences)

Concierge

Mandarin Oriental Muscat is looking for a Concierge to join our Residences team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat's most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group's legendary service, world-class amenities and sweeping sea or mountain views.

About the job

Concierge reports to the Director of Residences.

As Concierge, you will be responsible for the following duties:

• Working efficiently with all departments as one team to ensure the full satisfaction of both guests and residents at all times, whether they are in-house or elsewhere by providing services and information that meet or exceed their expectations.
• To ensure you are performing your daily tasks in accordance with Mandarin Oriental Standard Operating Procedures. This includes responsibility for dealing with all desk-based procedures and processes.
• Assisting residents with obtaining services related to their apartments, in accordance with the lease, and other contractual arrangements.
• Providing detailed information regarding any services required, such as dining reservations, concert, sports and theatre tickets, travel arrangements, reservations, maintenance, personal trainers, massage therapists.
• To maintain accurate and timely records of guests and residents' requests and other work tasks, ensuring that relevant information is communicated to colleagues and/or management, as required.
• To be acquainted with all guests, residents and visitors, and to greet them by name whenever possible, in a polite, professional and personable manner. To announce visitors to residents and management.
• To keep all informational databases updated and current at all times.
• To assist the Door and Bell teams to perform their duties when necessary to ensure consistency in delivering service.
• To prepare daily reports, updating arrival and departure, handovers, move ins, works and deliveries, as well as handover of daily operations.
• Working with HMS and building link system, updating Resident's details and following requirements of Resident's accounts.
• To greet our guests, residents and visitors on both arrival and departure courteously and professionally.
• To ensure the safe keeping, collection and drop of master key and ERT key.
• To ensure the safe keeping and issuing of pass keys.
• To ensure the safe keeping and issuing of radios.
• To ensure access to the Resident's units is properly handled and logged.
• To coordinate and overlook safe parking of resident's cars in our parking bays as per dedicated parking slots.
• To assist with directions and gate access for residents' guests and resident's deliveries.
• To send notice letters of upcoming tasks and activities planned in Residences to the Owners and Tenants to ensure good communication.
• To receive and send facsimiles, mail, packages on behalf of our residents and guests in a prompt and efficient manner.
• To cover Doorman duties when required.
• To ensure prompt and safe luggage and deliveries handling.
• To attend briefings at the beginning and end of shift to ensure continuity of service.
• To perform any other reasonable requests as directed by Director of Residences.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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