Senior Application Engineer

3 weeks ago


Muscat, Muscat, Oman Gulf Bio Analytical Group Full time

Job Description

As a Field Application Engineer, you need to adapt to the Service Delivery function set here in GBA. We cannot stress enough the importance of this function for our customers; we are looking forward to a Service professional who can make a lasting positive impact.

You will work in a dynamic team where cross-learning and training play an important role in the team's success. With a wide portfolio GBA caters to, we need a quick learner and a person who takes initiative in learning new products. Being a Brand Ambassador of GBA, you need to raise a level up when on the field in terms of Communication, Presentability, Preparation, and Documentation. Following the GBA Standard documentation and process is the core requirement of the job.

Roles & Responsibilities

  1. To perform the activities with maximum efficiency to meet predefined targets.
  2. Prepare Performance Deliverable Document / Scope of Work for new enquiries.
  3. Maximize the number of jobs attended per day and utilize the maximum working hours while maintaining customer loyalty.
  4. Ensure that maximum leads are generated through the cross-selling program and timely communication of promo offers.
  5. Engage with customers and have good communication & customer handling skills to meet customer satisfaction scores.
  6. Develop competencies for new instrument portfolios by self-learning and initiative or training.
  7. Take ownership and show flexibility to the organizational needs.

Qualification/Knowledge/Experience

  1. BSc, MSc, B.Pharm or M.Pharm in Analytical Chemistry or relevant science field – Up to 5 years.
  2. Hands-on experience in using Analytical Equipment in Food, Pharmaceutical, or Forensic Laboratories.
  3. Experience in handling minor breakdowns in GC, GCMS, LC, LCMS, or Spectroscopy.
  4. Experience in method developments – MOSH, MOAH, pesticide screening, blood & urine sample preparation techniques.
  5. Experience in imparting user training on familiarization of the instrument.
  6. Genuine passion for customer satisfaction.
  7. Good in internal and external communication.
  8. UAE Drivers' license would be preferred but is not compulsory.
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