
Senior Application Engineer
3 weeks ago
Job Description
As a Field Application Engineer, you need to adapt to the Service Delivery function set here in GBA. We cannot stress enough the importance of this function for our customers; we are looking forward to a Service professional who can make a lasting positive impact.
You will work in a dynamic team where cross-learning and training play an important role in the team's success. With a wide portfolio GBA caters to, we need a quick learner and a person who takes initiative in learning new products. Being a Brand Ambassador of GBA, you need to raise a level up when on the field in terms of Communication, Presentability, Preparation, and Documentation. Following the GBA Standard documentation and process is the core requirement of the job.
Roles & Responsibilities
- To perform the activities with maximum efficiency to meet predefined targets.
- Prepare Performance Deliverable Document / Scope of Work for new enquiries.
- Maximize the number of jobs attended per day and utilize the maximum working hours while maintaining customer loyalty.
- Ensure that maximum leads are generated through the cross-selling program and timely communication of promo offers.
- Engage with customers and have good communication & customer handling skills to meet customer satisfaction scores.
- Develop competencies for new instrument portfolios by self-learning and initiative or training.
- Take ownership and show flexibility to the organizational needs.
Qualification/Knowledge/Experience
- BSc, MSc, B.Pharm or M.Pharm in Analytical Chemistry or relevant science field – Up to 5 years.
- Hands-on experience in using Analytical Equipment in Food, Pharmaceutical, or Forensic Laboratories.
- Experience in handling minor breakdowns in GC, GCMS, LC, LCMS, or Spectroscopy.
- Experience in method developments – MOSH, MOAH, pesticide screening, blood & urine sample preparation techniques.
- Experience in imparting user training on familiarization of the instrument.
- Genuine passion for customer satisfaction.
- Good in internal and external communication.
- UAE Drivers' license would be preferred but is not compulsory.
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