Spa Manager
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Riyadh, Saudi Arabia | Posted on 07/09/2025
The Spa Manager will be responsible for overseeing the full operations of the spa and wellness facility, ensuring exceptional customer experiences through high-quality services, effective team management, and adherence to hygiene and safety standards. The role requires strategic planning, service innovation, and a commitment to delivering the best possible relaxation and wellness experiences.
Key Responsibilities:
- Supervise and manage all daily operations of the spa including cleanliness, maintenance, and guest satisfaction.
- Schedule spa facility usage to ensure smooth operation and peak efficiency.
- Monitor and maintain the highest standards of service quality.
- Prepare the annual budget in collaboration with the Rooms Division, and oversee cost control measures.
- Analyze service revenues and take proactive actions to meet financial goals.
- Introduce and update service offerings, based on guest preferences and industry trends.
- Collaborate with health and wellness professionals for specialized services or private sessions.
- Evaluate guest satisfaction regularly and adapt services based on feedback.
- Lead the recruitment, training, and continuous development of spa staff.
- Organize work shifts in line with guest demand and business peak times.
- Work closely with the Marketing Department on promotions and guest engagement strategies.
- Handle guest concerns or complaints to ensure complete satisfaction.
- Develop internal promotions and exclusive offerings to increase footfall and loyalty.
- Participate in executive meetings, providing insights on spa performance and improvement strategies.
Requirements
- A diploma or degree in Spa Management, Hospitality, or a related field is preferred.
- Additional certifications in Beauty Therapy, Massage, or Wellness are highly advantageous.
- Minimum 5 years of experience in health club or hotel spa management.
- Pre-opening experience is preferred.
- 5 working days per week with 2 days off.
- Flexibility required during high-demand seasons.
- The target joining date will be this month.
- Strong verbal and written communication skills are essential.
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