Universal Banker

Job Purpose:

To mobilize low-cost deposits for the branch, process all loan application submitted by customer in accordance with bank policy, process any requests for re-scheduling of existing loans and process all credit card applications submitted by customers in accordance with bank policy.

Key Tasks and Duties:

• Develop and implement sales strategies and plans to achieve liability products sales volume.
• Take full accountability for the achievement of liabilities business for the allocated branch within defined timescales.
• Provide an efficient, friendly, professional and quality service to branch customers of their accounts, providing information, advising on investments, and guiding customers through various banking procedures; and to encourage, the customers to increase their business with the bank. (cross sell).
• Market the bank's other products and services to achieve cross sell target
• Ensure compliance with internal controls, policies & regulations, external regulators and legal parameters
• Initiate and develop direct marketing activities to maximize sales and product take up / utilization
• Coordinate with tellers, branch operations staff to ensure smooth operations, timely and friendly service delivery and customer satisfaction
• Measure customer attrition; implement customer retention strategies to maximize repeat business/customer loyalty.

Qualifications:

Diploma in business or finance.

Experience:

0 to 2 years sales experience with a good understanding of customer segments quality delivery and a presentable manner.

• Good Knowledge basic computer skills
• Team orientation,
• Excellent communication skills
• Good reporting skills
• Good written and spoken English
• Good written and spoken Arabic
• Excellent person to person skills