Monitoring & Incidents Analyst for Command Center

4 days ago


Muscat, Muscat, Oman TAT IT Technolgies Full time
Job Title: Monitoring & Incidents Analyst - Command Center

We have an urgent requirement for a Monitoring & Incidents Analyst to operate within the bank's 24/7 command center in Oman. The role requires experience with performance and observability tools and involves monitoring all IT assets of the bank using various tools.

Key Responsibilities:
  1. Operate and monitor all critical systems and IT assets using observability tools such as Dynatrace, Riverbed NPM, SolarWinds, and Grafana.
  2. Manage incident and problem workflows, including escalation, reporting, and resolution.
  3. Coordinate with on-site technical teams for system inspections, emergency repairs, and management to ensure 100% uptime.
  4. Conduct shift handovers, prepare daily reports, and maintain documentation.
  5. Lead crisis management activities, including incident classification, escalation, and war-room management.
  6. Collaborate with internal teams and vendors to ensure swift incident resolution.
  7. Generate monthly incident trend reports for management review.
  8. Maintain a knowledge library for operational procedures and detection techniques.
  9. Follow predefined recovery processes and ensure continuous monitoring of systems.
Required Skills and Experience:
  • Experience as an Incident or Problem Manager in IT Application Operations.
  • Proficiency with performance monitoring and observability tools such as Dynatrace, Riverbed NPM, SolarWinds, and Grafana.
  • Experience in command center operations and monitoring IT assets.
  • Ability to work in a 24/7 shift environment.
  • Strong communication, coordination, and crisis management skills.
#J-18808-Ljbffr

  • Muscat, Muscat, Oman TAT IT Technolgies Full time

    This range is provided by TAT IT Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeWe have an urgent requirement for Monitoring & Incidents Analyst for our banking client in Muscat, Oman. The candidate is required to work on shifts to perform 24x7 command center duties.Must-have...

  • Monitoring Specialist

    4 weeks ago


    Muscat, Muscat, Oman Infoline Full time

    Job Title: Monitoring & Incidents AnalystType of contract: One year extendableMain Role (Overall Accountability)Our client is seeking a Command Centre Monitoring & Incidents Analyst to operate within the bank's 24/7 command center. The role involves end-to-end monitoring of all IT services using relevant tools, and working as part of a team responsible for...

  • Monitoring Specialist

    3 weeks ago


    Muscat, Muscat, Oman Infoline Full time

    Job Title: Monitoring & Incidents AnalystType of contract: One year extendableMain Role (Overall Accountability)Our client is seeking a Command Centre Monitoring & Incidents Analyst to operate within the bank's 24/7 command center. The command center is responsible for end-to-end monitoring and observation of all IT services using relevant monitoring and...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job Summary:We are seeking an experienced Monitoring and Incidents Analyst to join our team. The successful candidate will be responsible for operating and monitoring the 24/7 Command Centre for IT services, ensuring uninterrupted functionality of monitoring and observability tools.


  • Muscat, Muscat, Oman beBee Careers Full time

    About the Role:The ideal candidate will work on shifts to perform 24x7 command center duties, ensuring all monitoring tools are operational.Key Responsibilities:Monitor critical systems, follow up on service requests, and manage escalations.Coordinate system inspections, emergency repairs, and management to achieve high uptime.Perform incident reporting,...


  • Muscat, Muscat, Oman beBee Careers Full time

    The ideal candidate will possess a strong background in IT, with experience as an Incident or Problem Manager in an Application Operations environment.ResponsibilitiesMonitoring of all critical systems operation 24x7.Following up service requests initiated from monitoring tools.Emergency escalation and reporting management.The incumbent will contribute to...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job Summary:This role involves overseeing the 24/7 IT service command centre to ensure seamless functionality of monitoring and observability tools.


  • Muscat, Muscat, Oman beBee Careers Full time

    The Monitoring and Incidents Analyst will be responsible for performing system inspections, emergency repairs, and incident escalation. They will also handover/takeover shift duties with detailed reporting, provide inputs for incident reports and historical data logs, and assess, validate, and escalate major incidents as per process.


  • Muscat, Muscat, Oman Oman Arab Bank Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Oman Arab BankTalent Acquisition Specialist - Oman Arab Bank | CIPDProvide periodic and on-demand security assessment (VAPT) to IT infrastructures, systems, applications and websites.Perform Red Team activity to systems/applications.Logs all InfoSec related...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job OverviewWe are seeking skilled Freelance Data Center Technicians to join our team. As a Freelance Data Center Technician, you will play a key role in delivering on-demand support to global data centers.Your responsibilities include hardware installation, troubleshooting complex issues, and managing network operations to ensure optimal performance and...