Monitoring & Incidents Analyst for Command Center
4 weeks ago
We have an urgent requirement for a Monitoring & Incidents Analyst to operate within the bank's 24/7 command center in Oman. The role requires experience with performance and observability tools and involves monitoring all IT assets of the bank using various tools.
Key Responsibilities:- Operate and monitor all critical systems and IT assets using observability tools such as Dynatrace, Riverbed NPM, SolarWinds, and Grafana.
- Manage incident and problem workflows, including escalation, reporting, and resolution.
- Coordinate with on-site technical teams for system inspections, emergency repairs, and management to ensure 100% uptime.
- Conduct shift handovers, prepare daily reports, and maintain documentation.
- Lead crisis management activities, including incident classification, escalation, and war-room management.
- Collaborate with internal teams and vendors to ensure swift incident resolution.
- Generate monthly incident trend reports for management review.
- Maintain a knowledge library for operational procedures and detection techniques.
- Follow predefined recovery processes and ensure continuous monitoring of systems.
- Experience as an Incident or Problem Manager in IT Application Operations.
- Proficiency with performance monitoring and observability tools such as Dynatrace, Riverbed NPM, SolarWinds, and Grafana.
- Experience in command center operations and monitoring IT assets.
- Ability to work in a 24/7 shift environment.
- Strong communication, coordination, and crisis management skills.
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Monitoring & Incidents Analyst
4 weeks ago
Muscat, Muscat, Oman TAT IT Technolgies Full timeThis range is provided by TAT IT Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeWe have an urgent requirement for Monitoring & Incidents Analyst for our banking client in Muscat, Oman. The candidate is required to work on shifts to perform 24x7 command center duties.Must-have...
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Monitoring & Incidents Analyst
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