Senior Proficient OMNI Sales Channels

1 day ago

Muscat, Muscat, Oman Omantel Full time
Role Purpose

The OMNI Sales Channels Senior Proficient is responsible for leading and optimizing omni-channel sales strategies to maximize customer engagement and revenue. This role involves coordinating with multiple teams to ensure alignment of sales initiatives with business objectives. The senior proficient will analyze data to drive improvements and adapt strategies for various customer touchpoints. Additionally, this position will oversee the implementation of innovative sales technologies and solutions to enhance the overall customer experience.
  • Unit: Consumer
  • Division: Consumer Sales
  • Grade: P4

Minimum Role Requirements
  • Qualification: Bachelor in relevant field
  • Experience: 8 years of experience

Key Accountabilities
  • Evaluate sales metrics and KPIs to identify trends and areas for improvement.
  • Stay abreast of market trends and customer preferences to inform sales strategies.
  • Collaborate with marketing, IT, and other departments to align sales initiatives with business goals.
  • Incorporate customer feedback into sales strategies to better meet customer needs.
  • Create and implement sales strategies that span across all channels to maximize customer engagement and revenue.
  • Establish and maintain relationships with partners to enhance sales opportunities.
  • Improve the company's presence on digital platforms to reach a wider audience.
  • Ensure all sales activities comply with company policies and regulatory requirements.
  • Oversee the deployment of innovative sales tools and technologies to boost efficiency.
  • Encourage and implement innovative ideas to streamline sales processes.
  • Manage relationships with external vendors and service providers to support omni-channel initiatives.
  • Oversee the budget for omni-channel sales initiatives, ensuring cost-effectiveness.
  • Continuously track and assess the performance of omni-channel sales efforts.
  • Enhance customer touchpoints across various channels to improve overall customer experience.
  • Prepare and present regular reports on omni-channel sales performance to senior management.
  • Identify and mitigate risks related to omni-channel sales activities.
  • Provide guidance and training to sales teams on omni-channel best practices.
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