Spa Therapist

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When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it's critically important to understand Hawaiian culture and the spirit of 'ohana, or 'family.' When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what 'ohana truly means.

Under the general direction from Alila Hotels Policies and Procedure to act in a professional and proper manner to ensure maximum levels of guest service and satisfaction are provided.

• Willing and able to perform all spa treatments featured on the Spa Alila menu.
• Must possess a solid understanding of Spa Alila's products and their healing benefits.
• To be focused and dedicated to performing each treatment consistently and from the heart.
• Participate in training including English & Arabic language classes, product knowledge, operation standards, service, and all therapeutic trainings.
• To be easily and quickly adaptable to change with therapies and flows as training and development is provided.
• To be easily and professionally adaptable to each and every guest's wellness needs.
• Must take good care of personal grooming and hygiene, including eating well and drinking plenty of fluids.
• Must present yourself at all times in a well-groomed manner.
• Believes learning never ends and is passionate and receptive to learn new therapies and products.
• Must understand and obey hotel and spa's policies and procedures.
• Ensure all stations, treatment rooms, public areas, and store rooms are prepared and kept to standards.
• Ensure your working area and treatment rooms are perfectly clean and sanitized before the arrival of any guests.
• Continue to learn other language skills and use with confidence.
• Fulfilling the training matrix minimum requirements.
• Pass on any guest's comments, good or bad, to spa supervisors and Managers.
• Pass on any information regarding damaged operation equipment, fixtures, furnishings, depleted stock levels, or product defects to spa supervisors and Manager.
• To contribute to creating a happy and harmonious working environment.

• Skill: Has Facial Skills, Manicure & Pedicure, Body treatments.
• Knowledge: Good in English, Has Body anatomy knowledge, Has Spa & Wellness menu knowledge.
• Self Image: Responds appropriately to customer inquiries, requests or complaints, Acts to make things better for the customer, Encourages others to work together as a team, Engaging to the guest, Acts in a consistent manner, Acts to gain confidence and trust from superiors and colleagues, Works well with other people, Communicates clearly and successfully in English, Remembers faces and names easily.
• Responsible on Operational stock take and inventory.

• A minimum of 3-5 years of experience as a Spa Therapist in a luxury spa, hotel, or similar upscale environment.
• Certification or diploma in Massage Therapy, Aesthetics, or a related wellness field.
• Proficiency in a diverse range of spa treatments, including various massage techniques, facials, and body therapies.
• Strong interpersonal and communication skills to interact with guests in a professional and approachable manner.
• Ability to customize spa experiences to meet individual guest needs, ensuring relaxation and rejuvenation.
• In-depth knowledge of spa products with the ability to make tailored retail recommendations to guests.
• Passion for promoting wellness, self-care, and delivering exceptional service.
• Positive, can-do attitude with a commitment to customer satisfaction.
• Excellent grooming standards and attention to professional presentation.
• Adaptability to handle diverse work situations and changing demands.