House Keeping Manager

Hyatt is a place of learning – similar to a university. The company offers many opportunities for professional and personal growth.

The role involves a commitment to providing a high-quality, well-presented, and clean room product that reflects the hotel's vision and brand personality. The responsibilities include supervising and coordinating all activities within Housekeeping.

• Build teamwork and enhance the team's commitment to their work and the hotel.
• Delegate responsibilities appropriately, ensuring staff have the authority and resources needed.
• Communicate the hotel's vision and brand personality effectively to the team and integrate these into department practices.
• Train staff for current roles and future growth.
• Set and maintain high performance standards.
• Recognize outstanding performance and address substandard performance promptly and constructively.
• Schedule staff according to business needs.

• Prepare the department's annual business plan.
• Monitor the department's budget and take corrective actions as needed.
• Control costs while ensuring value for guests.

• Use appropriate communication methods within the organization.
• Conduct regular, well-prepared departmental meetings with follow-up.

• Adapt to changes in job requirements and operational strategies.
• Maintain efficient administrative systems.
• Pursue ongoing professional development through self-learning and company training programs.
• Stay updated on industry developments.

• Ensure cleanliness and upkeep of all hotel areas, including public spaces, villas, guest rooms, and back-of-house areas.
• Assign responsibilities, implement multitasking, and monitor performance.
• Handle guest inquiries courteously and report issues to the Executive Housekeeper.
• Collaborate with Engineering on maintenance systems.
• Control consumables and manage inventory costs.
• Maintain linen and uniforms.
• Ensure compliance with health and safety regulations.
• Implement regular cleaning programs and energy conservation initiatives.
• Plan and oversee FF&E and OE replacements.
• Coordinate daily cleaning priorities and conduct room inspections.
• Maintain strict key control systems.
• Support departmental training and undertake tasks assigned by the Executive Housekeeper.

• Bachelor's degree in Hospitality Management or related field preferred.
• At least 3 years of experience as a Housekeeping Manager or similar role in a luxury hotel.
• Strong leadership and team-building skills.
• Excellent organizational and time management skills.
• Knowledge of health and safety standards and quality control.
• Exceptional attention to detail.
• Strong communication and interpersonal skills.