Clinic Manager

The Clinic Manager is responsible for overseeing the daily operations of the clinic to ensure smooth functioning, regulatory compliance, financial efficiency, and high-quality patient care. This role involves managing staff, finances, procurement, and facility maintenance while ensuring adherence to healthcare standards and policies.

Roles & Responsibilities

Strategic Planning:

• Develop the clinic's business plan in collaboration with management, aligning with group standards.
• Define strategic and operational goals.
• Set pricing strategies based on market analysis.
• Monitor key performance indicators (KPIs) and implement quality control measures.

Operational Management:

• Oversee daily operations, including patient scheduling, staff management, and resource allocation.
• Ensure compliance with UAE Ministry of Health (MOH) regulations and licensing requirements.
• Manage patient flow to reduce waiting times and enhance service delivery.
• Maintain and implement Standard Operating Procedures (SOPs) in line with UAE health regulations.
• Liaise with regulatory authorities for inspections and license renewals.

Regulatory Compliance (MOH):

• Ensure full compliance with MOH guidelines, including hygiene, equipment, and staff qualifications.
• Prepare for MOH inspections and audits, ensuring documentation is current.
• Keep abreast of regulatory updates and implement necessary adjustments.

Financial Management:

• Manage budgets and monitor expenses to meet revenue targets.
• Oversee billing, insurance claims, and financial reporting.
• Implement cost-saving measures without compromising service quality.

Staff Management:

• Recruit, train, and manage clinical and administrative staff.
• Conduct performance reviews, foster a positive work culture, and optimize staff scheduling.

Patient Experience & Client Relations:

• Maintain high customer service standards and handle inquiries and complaints professionally.
• Ensure compliance with MOH guidelines in providing clear patient information.
• Collect and analyze patient feedback to enhance services.

Marketing & Business Development:

• Develop marketing strategies for Dental and Chiropractic services.
• Stay updated on market trends and introduce innovative offerings.
• Execute promotional events and build partnerships to grow the clinic's client base.

Inventory & Supplier Management:

• Manage procurement and inventory of supplies and equipment.
• Negotiate cost-effective contracts with suppliers.

Health & Safety Management:

• Ensure adherence to MOH hygiene and infection control standards.
• Oversee maintenance of medical equipment and implement safety protocols.
• Develop emergency response plans in line with UAE regulations.

What We're Looking For:

• Experience: 7–12 years in healthcare facility management, ideally within Dental, Chiropractic, or Physiotherapy services.
• Education: Bachelor's degree in healthcare administration or a related field.
• Skills:
• Strong leadership and operational management abilities.
• Proficiency in English and Arabic (preferred).
• In-depth knowledge of UAE healthcare regulations, clinic management software, insurance processes, and financial management.
• Excellent communication, interpersonal, and analytical skills.
• Other Requirements: Valid UAE driving license.