Waiter / Waitress

Job Description

We are currently looking for dynamic and self-motivated Food & Beverage professionals who want to move their careers forward.

As a Waiter / Waitress, you are responsible for providing professional service to our guests, ensuring their restaurant visit will become a memorable dining experience. Your role will include key responsibilities such as:

1. Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel.
2. Greet and seat customers and serve them in a professional, discreet, and personalized way.
3. Acquire in-depth knowledge of the food and beverage menu of the assigned outlet to assist and provide advice to guests.
4. Consistently monitor the quality of food & beverage being served.
5. Practice good customer relations and attend to customer complaints/queries satisfactorily.
6. Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment.
7. Responsible for all service preparations before, during, and after the service (mis-en-place and mis-en-scene).
8. Ensure minimum wastage, breakage, and spoilage.
9. Actively use up-selling techniques to exceed guest expectations and increase revenue.

Skills

Education, Qualifications & Experiences

You should ideally have a diploma/degree in hospitality or vocational training in food & beverage with previous experience as a Waiter / Waitress in a high-volume restaurant. A good command of English and additional skills, like guest service and interpersonal skills, are essential.

Knowledge & Competencies

The ideal candidate will be hands-on with a true passion for people and service, along with a positive and pleasant attitude. You will thrive in a busy environment and stay calm under pressure, have attention to detail, and should possess the following competencies:

• Adaptability
• Customer Focus
• Recognizing Differences
• Taking Responsibility
• Teamwork
• Understanding the Job

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