Customer Service Representative

4 weeks ago


Muscat, Muscat, Oman Gulf Agency Company Full time

Since our beginnings in 1956, the GAC Group has been in business to help our customers' businesses by providing the best in shipping, logistics and marine services around the world. And we have the reach, resources, expertise, and experience to deliver on that promise.

GAC Oman was established in 1972 and is now one of the country's leading shipping and logistics agents, providing a comprehensive portfolio of professional shipping and logistics services nationwide and operating at the ports of Muscat, Salalah, Sohar, Sur, Khasab and Duqm.

GAC Oman is looking for candidates for the role of Customer Service Representative to be based at its head office in Muscat. Could it be you?

Job Description

  1. Develop and maintain a professional and ethical working relationship with clients and colleagues to ensure continuous growth of the customer database.
  2. Monitor and manage commitments and communicate with customers in potential service situations to ensure they are kept up-to-date at all times with daily and monthly reports.
  3. Communicate with internal departments & overseas offices and partners to ensure prompt resolution to any customer issues.
  4. Maintain customer profiles, ensuring information in the database is accurate and current.
  5. Travel to offsite locations and meet with customers if/when required to promote GAC and the department.
  6. Promote self-development and enhance market and competitor knowledge to keep up-to-date with local market trends.
  7. Serve as a role model upholding the GAC Code of Ethics and GAC Spirit in the best interest of the company and Group.
  8. Any other duties requested or delegated by manager to ensure the company's service levels are maintained.
Job Requirements
  1. 3 - 5 years' experience in similar role/industry.
  2. Good work ethic and willingness to comply and promote the company's policies and procedures.
  3. Cultural awareness to facilitate smooth cooperation with colleagues and customers from diverse cultures and backgrounds.
  4. Good English Communication Skills – both written and verbal. Arabic Language will be an advantage.
  5. Proficient knowledge of computers especially in MS Office & Outlook, including good data entry skills.
#J-18808-Ljbffr

  • Muscat, Muscat, Oman beBee Careers Full time

    Customer Service RepresentativeThis Customer Service Representative role involves providing exceptional service to guests throughout their stay. You will be responsible for greeting and checking-in guests, responding to requests, and promoting hotel facilities.Responsibilities:Ensuring accurate and efficient check-in and check-out processesManaging guest...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job Summary:We are looking for a customer-focused individual to join our team as a customer service representative. In this role, you will provide exceptional support to our customers and contribute to our success.This is a fantastic opportunity for individuals who enjoy working with people and are eager to build a rewarding career.Key...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Candidate to assist in customer service and administrative support. The ideal candidate should have sales/customer care experience of 5 years or more.About the Role:The successful candidate will be responsible for managing and organizing files and documents, as well as providing...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job Overview:We are seeking a skilled and enthusiastic individual to fill the role of Customer Service Representative. In this position, you will be responsible for greeting and assisting customers in a friendly and professional manner.Your primary focus will be on providing product information and recommendations to customers, while also meeting sales...


  • Muscat, Muscat, Oman beBee Careers Full time

    We are seeking a Guest Services Representative to join our team! As a Guest Services Representative, you will be responsible for creating memorable experiences for our guests by providing exceptional service and taking care of their needs.ResponsibilitiesCreate memorable experiences for our guests by providing exceptional service and taking care of their...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job DescriptionThe main duty of a Call Centre - Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible for ensuring that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service.Main...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job Description:We are seeking a highly motivated and skilled individual to join our team as an Incoming Call Center Specialist. As the face of our company, you will be responsible for handling a high volume of inbound calls from customers and clients.Your primary goal will be to identify the needs of our customers, resolve any issues they may be...


  • Muscat, Muscat, Oman beBee Careers Full time

    Job Summary:We are seeking a motivated and organized individual to support our team in various administrative and operational tasks.This is an excellent opportunity for someone who is eager to learn and develop new skills, with a focus on customer service and correspondence management.Key Responsibilities:Assist in the organization and archiving of...


  • Muscat, Muscat, Oman beBee Careers Full time

    About the RoleThis is an exciting opportunity to join our team as a Store Ambassador. As a Store Ambassador, you will be the face of our brand and responsible for providing exceptional customer service and driving sales.Key Responsibilities:Represent our brand and provide customers with a positive shopping experience.Assist customers in finding the products...


  • Muscat, Muscat, Oman beBee Careers Full time

    Sales Role DescriptionJob OverviewWe are seeking an individual with excellent communication skills to assist customers in finding the right products. The ideal candidate will be able to understand customer needs and provide personalized advice.The role involves assisting with administrative tasks, answering calls, and managing correspondence. Additionally,...