Field Competence Support Engineer

3 weeks ago

Muscat, Muscat, Oman Nokia Full time

Job Description

As a Field Competence Support Engineer within the MEA Network Infrastructure (NI) Deployment Service team, you will be at the forefront of managing Deployment Service activities in Oman and the broader Middle East. You will collaborate closely with the MEA NI Customer Delivery team and other global engineering teams to drive the seamless deployment of IP, Optical, and Fixed Networks. Your role will involve customizing technical procedures, troubleshooting field implementation challenges in real-time, and enhancing the overall quality of service delivery. In our dynamic work environment, you will engage with diverse teams, leveraging your technical expertise while fostering strong relationships with stakeholders and vendors. Your contributions will shape successful project outcomes and ensure high standards of customer satisfaction, making you an integral part of our commitment to excellence in network deployment.

How You Will Contribute And What You Will Learn

  1. Ensures the customer project acceptance strategy for field acceptance part incorporating relevant references from relevant stakeholders.
  2. Independently customizes and documents technical procedures, test protocols, configuration guides, Method of Procedures (MOPs), Detailed Level Procedures (DLPs), provisioning appropriate work instructions for field tools and measurement equipment.
  3. Acts as the first technical point of contact during the execution of the telecom implementation activities, ensuring rapid solution to the reported issues.
  4. Demonstrates the capability to perform regular root cause analysis on process output and deliverables seeking for productivity, quality and cost improvements.
  5. Responds to other field functions and sourcing/offer preparation phase: contributing to installation solution, definition of scope of work, Request for Information (RFI), Request for Quote (RFQ) process, assessing technical capabilities of suppliers.
  6. Prepares and executes product and workmanship trainings and certifications for subcontracted or internal resources according to the Training and Certification Delivery Model.
  7. Provides input related to the technical evaluation of supplier performance.
  8. Holds regular Vendor meetings review staffing and deployment needs (resources, procedures, Kickoffs, vendor competence) and monitors the orders forms for requests validating scope and denoting completion.

Key Skills And Experience

You have:

  1. Bachelor's degree in Engineering
  2. 2+ years of experience managing large-scale projects
  3. Strong expertise in Network Infrastructure deployment service portfolio and tools
  4. Fluent in verbal and written English
  5. Proven skills in project, quality, supplier, and cost management

It would be nice if you also had:

  1. Experience in rollout of IP, Optical, and Fixed networks
  2. Knowledge of KPI & SLA reporting processes
  3. Familiarity with pre-sales support and transformation management
  4. Interpersonal and intercultural teamwork skills in a distributed environment

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

  • One of the World's Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

The pandemic has highlighted how important telecoms networks are to society. Nokia's Network Infrastructure group is at the heart of a revolution to bring more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise.

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