Sommelier

Mandarin Oriental Muscat is looking for a Sommelier to join our Food and Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom with spectacular views of the Arabian Sea, as well as a variety of banquet and meeting spaces for social and business events.

For those seeking a luxury living experience, an exclusive collection of 155 Residences at Mandarin Oriental combines legendary service, world-class amenities, and sweeping sea or mountain views.

About The Job

Organizational Structure

The Sommelier reports directly to the Italian Restaurants General Manager and Assistant Director of Food & Beverage.

Duties and Responsibilities

• Ensure that the restaurant team has good knowledge of wine and food.
• Control daily storage, aging rotation, and temperature of all stock in the beverage storeroom; report any issues.
• Maintain cleanliness and accuracy of wine lists, updating with correct vintages and out-of-stock items.
• Monitor service bar operations (main service bar and restaurant bar).
• Liaise with the Purchasing Manager to ensure efficient ordering and stock levels, reviewing procedures seasonally.
• Perform additional duties as required by the Director of Food & Beverage.

Human Resources/Colleagues

• Supervise F&B service, guiding colleagues and providing feedback.
• Identify and facilitate training and development needs.

Financials

• Maintain accurate wine sales records for analysis and incentives.
• Engage in suggestive selling and up-selling.
• Organize wine promotions during quieter periods.

Maintaining Standards

• Support the company's philosophy and culture through Legendary Quality Experiences to ensure guest satisfaction.

Guest Service

• Remember and record guest wine preferences.
• Be on duty during service, recommending wines to complement food and guest preferences.
• Handle guest complaints about wine according to MO standards.

Hygiene and Cleanliness

• Maintain grooming and hygiene standards to project professionalism.

Health and Safety

• Comply with safe working practices, local food hygiene standards, and hotel safety procedures.

Our Commitment to You

• Learning & Development: We offer tailored learning programs to support your career growth.
• MOstay: Enjoy complimentary nights and attractive rates worldwide for you and your loved ones.
• Health & Colleague Wellness: We prioritize your wellbeing with various health benefits and wellness programs.
• Retirement Plans: We provide retirement options based on your role and service length.

We're Fans. Are you?