Quality Assurance Specialist

1 week ago

Muscat, Muscat, Oman Magic Travels Full time

About the Company

We are a leading Destination Management Company (DMC) with a presence in multiple international markets including the UAE, Oman, Jordan, Egypt, and France. Our group is dedicated to delivering high-end travel experiences through operational excellence, cultural authenticity, and strong local expertise.

Job Summary :The Quality Control Executive (Italian Speaking) is responsible for ensuring that all services provided meet the company's quality standards and client expectations. This role involves close monitoring of service delivery, auditing operations, handling client feedback, and supporting continuous improvement initiatives—particularly for Italian-speaking markets. The ideal candidate is detail-oriented, proactive, and fluent in both Italian and English

Key Responsibilities:

· Monitor and evaluate service quality across departments, with a focus on Italian-speaking clientele.

· Review client feedback, analyze complaints, and ensure timely resolution of issues.

· Conduct quality checks on service delivery (e.g., tours, transfers, accommodations) to ensure compliance with company standards.

· Audit files and operational processes to identify discrepancies or areas for improvement.

· Communicate with Italian-speaking clients when required to clarify feedback or gather insights.

· Coordinate with sales, operations, and customer care teams to ensure quality consistency.

· Prepare regular quality reports, summaries, and recommendations for management.

· Support training initiatives for staff based on identified gaps in service quality.

· Ensure adherence to company policies, contractual obligations, and customer expectations.

Requirements:

· Fluency in Italian and English (spoken and written) is mandatory.

· Previous experience in quality assurance or operations within the travel, hospitality, or customer service industry is preferred.

· Strong communication and interpersonal skills.

· High attention to detail and analytical thinking.

· Proficiency in MS Office; knowledge of CRM or quality audit tools is a plus.

· Ability to work under pressure and manage multiple tasks.

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