Guest Relations Agent – Club Lounge

1 day ago

Muscat, Muscat, Oman Mandarin Oriental Full time

Mandarin Oriental Muscat is looking for a Guest Relations Agent – Club Lounge to join our Club Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort offering 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa, and an outdoor swimming pool. The hotel features a unique ballroom with spectacular views of the Arabian Sea and various banquet and meeting spaces for social and business events.

For those seeking a luxury living experience, an exclusive collection of 155 Residences at Mandarin Oriental combine legendary service, world-class amenities, and sweeping sea or mountain views.

Responsibilities
  • Create memorable moments that surprise and inspire our guests.
  • Perform all Front Office duties, including check-in, check-out, credit card handling, complaint resolution, guest communication, and guest relation tasks.
  • Serve as the first point of contact for guest relations, feedback, and services.
  • Assist in billing and invoice preparation.
  • Prepare reports according to MOHG standards.
  • Update registration cards as per MOHG standards.
  • Be present at the Front Office during designated shifts and support the team operationally.
  • Act as an ambassador of the hotel by engaging actively with guests and colleagues.
  • Follow all applicable standards related to quality, sustainability, FLHSS, policies, and rules.
  • Support the development of Trainees and Interns at the Front Office.
  • Handle and update Guest360 and Fans of MO profile data.
  • Promote the Fans of MO guest recognition program to guests.
  • Maintain high standards of personal hygiene, behavior, and grooming.
  • Handle guest complaints tactfully and escalate appropriately.
  • Coordinate and cooperate with other departments.
Our commitment to you
  • Learning & Development: We offer tailored programs to support your career growth.
  • MOstay: Enjoy complimentary nights and attractive rates on rooms worldwide as part of our employee benefits.
  • Health & Colleague Wellness: We prioritize your wellbeing with various health benefits and wellness programs.
  • Retirement Plans: We offer different retirement plans based on your service length and role.
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