Claim Management Specialist

Petroleum Development Oman is the leading exploration and production company in the Sultanate of Oman. The Company delivers the majority of the country's crude oil production and natural gas supply.

Claim Management Specialist within the Integrated Supply Chain pays a pivotal role in ensuring the efficient handling and resolution of claims related to supply chain operations. Your responsibilities will encompass analysing, processing, and resolving claims arising from various stages of the supply chain process, collaborating with internal stakeholders, and implementing strategies to minimize future claim occurrences.

To manage new and on-going contractor claims, provide an independent and professional support to Project Teams and ensure consistency on claims analysis across all claims prior to submission to the Claims Committee and to the STBC/TTBC, in order to safeguard the company's position in line with the contractual entitlements.

• Bachelor's degree in Engineering, Business Administration, Economics, Finance or Commercial disciplines;
• 7 years of experience in the Oil & Gas Industry in CP roles, with at least 5 years hands-on experience in preparing and/or running contracts.
• Proven experience (4 years) in claim management, preferably within the integrated supply chain domain.
• Proven interpersonal, influencing and team building skills.
• Strong CP background in the areas of strategy development, data analytics, contract management.
• Strong understanding of supply chain processes, logistics operations, and procurement principles.
• Excellent analytical skills with the ability to interpret data, identify trends, and draw actionable insights.
• Effective communication and negotiation skills, with the ability to interact professionally with stakeholders at all levels.
• Proficiency in utilizing claim management software and Microsoft Office applications.
• Demonstrated ability to work collaboratively in a fast-paced, dynamic environment and manage competing priorities effectively.
• Preferred Qualifications:
  • Certification in Supply Chain Management (e.g., APICS, CSCMP) or related field.
  • Experience with ERP systems (e.g., SAP, Oracle) and claim management modules
  • Familiarity with regulatory requirements and compliance standards relevant to the supply chain industry.
  • Track record of driving process improvements and implementing innovative solutions in claim management practices.

• Management of new and on-going contractor claims
• Support in establishment of claims prevention program to include:
  • a pre-contract award "stress check" for each new major contract (+500M USD) with the objective of rooting-out possible or potential "risk areas" for that contract and providing for safeguards and remediation to deal with those risk areas.
  • a 6-monthly claims-related "health check" for each on-going major contract, with the objective of ensuring that any claims are dealt with well before they reach critical status.
• Collaborate with the Company appointed external Claims Handling Advisor (Contractor) in establishing sustainable cost effective "best practice" services relating to pro-actively prevention and management of claims through 2 phases
• Phase 1 Claims Management Review: Contractor will support the PDO Claims Assessor in reviewing PDO's claims handling process and assist PDO in implementing improvements, including:
  • Contract Holders/Engineers resourcing, training and qualification.
  • tender procedures and levels of authority and empowerment.
  • claims register and reporting mechanism.
  • record keeping and documentation.
  • protection of confidentiality and legal privilege.
  • incorporation of lessons learnt.
  • specific requirements and modalities for Phase 2.
• Phase 2 Claims Management Support and Training: Contractor will provide a "real time" claims support and training to the Claims Assessor and PDO, including supporting on:
  • receipt, recognition, classification and logging of Claims.
  • collation of all the relevant facts and circumstances, due diligence, review and analysis of material, preparation of case summary.