CDD 12 mois

Within the Chanel Global Digital Services (GDS) team, a core group at the genesis of Chanel.com, you will be part of a strong and dynamic team managing the relationship between key stakeholders of the website and GDS. You will report directly to the Business Partners Director and act as the key point of contact for Divisions, serving as the bridge between business needs and GDS departments (Publishing, Product, PMO, Design, IT, etc.).

Your role is to support the digital team by collecting and understanding business needs and ensuring follow-up on each initiative (e.g., communicating progress on the roadmap, alerting on planning risks for initiatives and/or IT projects that could impact the division, identifying required workshops). In addition to project portfolio management, you will be responsible for all communications regarding the division and GDS (e.g., incidents management, transversal projects, and related communications).

With a deep understanding of digital assets and strong interpersonal skills, you will translate and unite all stakeholders from the Division around a common realistic operational vision.

• Division Ambassador: Ensure the Division Digital strategy and key division information (e.g., business priorities, fashion show, launch of new product) are well known and anticipated within GDS.
• Primary GDS Contact: Collect and understand business needs to operationalize the Division digital strategy into concrete actions and activities by GDS (e.g., creation of a campaign webpage, reporting on initiatives follow-up, ad-hoc data & insights reports, communication regarding business and IT projects or incidents).
• Pivot within GDS: Ensure each Division request is understood, designed, developed, tested, and deployed correctly once prioritized.
• Roadmap Execution: Follow and support the roadmap execution within GDS, ensuring timelines, resources, and objectives are met.
• Synergies and Governance: Create synergies with other GDS Business Partners and all GDS departments to identify transversal topics; maintain strong relationships with Division Digital/IT communities through tailored governance and an "always on" communication approach.
• Proactive Support: Share useful information to the division (usage of services, cross-divisional topics, region requests, production incidents, GDS resource changes, industry trends) and develop ways of working to ensure the division is correctly supported (e.g., divisional SLAs).

• Brand Understanding: Ability to comprehend and operate the essence of CHANEL's brand—its mission, vision, legacy, and values—and align strategies and actions accordingly, including understanding the brand's history, market positioning, and unique selling proposition.
• Communication: Excellent verbal and written communication skills in English and French. Ability to convey information effectively to stakeholders from team members to executives.
• Solution-minded: Ability to identify effective solutions with a problem-solving mindset.
• Critical Thinking: Ability to use logic and reasoning to analyze strengths and weaknesses of various solutions and approaches.
• Project Management: Strong understanding of project management principles and the ability to manage multiple projects and responsibilities.
• Data Analysis: Ability to analyze and interpret operational data to make strategic decisions and leverage opportunities.

We are looking for an individual who has a deep understanding of digital technology and project management, with the ability to connect with various stakeholders to drive value for the business.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth and contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.