Facility Manger

Definition:

A Facility Manager in the context of properties is a professional responsible for ensuring that buildings and their services meet the needs of the people who work, live, or use them. This role involves the strategic planning, maintenance and upkeep, and managing day-to-day operations of physical assets such as commercial buildings, residential complexes, and warehouses that are part of the company portfolio.

Work Location:

Towell Maintenance Office - Muscat Office

Reporting To:

Acting Head of Towell Property

Overall Purpose of the Role:

The Facility Manager plays a critical role in ensuring the effective operation, maintenance, and management of properties within the real estate portfolio. This role is responsible for maintaining the functionality, safety, and presentation of residential, commercial, or mixed-use properties, while delivering high standards of service to tenants, clients, and stakeholders. The Facility Manager oversees building systems, coordinates with service providers and vendors, ensures compliance with legal and safety regulations, and leads on-site teams to support the company's goals of asset value preservation, tenant satisfaction, and operational efficiency.

Key Responsibilities:

1.Building Maintenance and Operations:

·Managing day-to-day operations, including maintenance, repairs, and renovations, ensuring all systems (HVAC, plumbing, electrical, etc.) are functioning properly.

·Complaint management with timely response and resolutions to the issues

·Periodic Preventive Maintenance to AC, Chillers, Pumps, OHT cleaning

·AMC management – lifts, pools, fire and safety, landscaping, Gym equipment,

·CCTV and security systems, Gate barriers, Access controls and surveillance of properties.

·Handover and reletting of properties to the tenant in timely and satisfactory manner.

·Addressing repetitive nature of complaints by using right procedure, materials and execution.

·Periodic audit of properties to ensure that everything is in proper order

·Control of the team , delegation of work, monitor for smooth operations

2.Vendor Management:

oNegotiating and managing contracts with vendors for services like cleaning, security, landscaping, and waste management.

oSublet works for repair works that cannot be executed by the inhouse team.

3.Budget Management:

·Developing and managing budgets for facility operations, maintenance, and capital projects.

·Driving efficiency in manpower utilization and other resources.

4.Systems, Process and Controls

·Operation to be managed through the software.

·Follow the process and compliance as per the company DOA and policies laid.

·Complaint management through mobile application for seamless tenant interaction.

5.Health and Safety:

·Ensuring that all properties are in compliance with all relevant health and safety regulations, implementing safety procedures, and conducting risk assessments as per the local rules.

6.Asset Management:

·Maintaining fixed asset register, monitor movement of furniture and equipment, asset tagging, etc

7.Avenues for income from Property Management:

·Providing 3rd party maintenance services

·Providing services that are chargeable to tenants that generate income to offset operating costs

8.Stores and Inventory Management:

·Timely order of stocks that are required to address the routine maintenance issues.

PEOPLE MANAGEMENT

·Lead, supervise, and motivate on-site facility teams including technicians, housekeeping, security, and maintenance staff across assigned properties.

·Ensure clear communication of roles, responsibilities, and expectations to all team members.

·Conduct regular team meetings to align on operational priorities, safety protocols, and service standards.

·Provide training, coaching, and performance feedback to enhance staff capabilities and service quality.

·Promote a positive work environment that encourages accountability, collaboration, and continuous improvement.

·Manage work schedules, attendance, and task assignments to ensure optimal coverage and productivity.

·Address team concerns, resolve conflicts professionally, and implement disciplinary actions when necessary in coordination with HR.

·Support staff development and retention by identifying growth opportunities and recognizing high performance.

Skills and Attributes:

1.LEADERSHIP SKILLS

·Demonstrate strong leadership in managing facility operations across multiple properties, ensuring consistent service quality and operational efficiency.

·Inspire and guide cross-functional teams including maintenance, security, housekeeping, and administrative staff to achieve organizational goals.

·Make informed decisions under pressure, balancing operational needs with tenant satisfaction and asset value preservation.

·Lead by example with a proactive, hands-on approach to problem-solving and daily operations.

·Foster a culture of accountability, safety, and continuous improvement across all levels of facility staff.

·Effectively communicate with internal teams, external vendors, property owners, and tenants to align expectations and deliver results.

·Drive strategic initiatives related to facility upgrades, cost control, sustainability, and compliance.

2.FINANCIAL AND BUDGET CONTROL

·Develop, manage, and monitor annual budgets for facility operations, maintenance, and capital improvement projects across the property portfolio.

·Ensure cost-effective procurement of services, supplies, and equipment by negotiating with vendors and managing contracts.

·Track and control operational expenses to remain within budget while maintaining high service standards.

·Furnish reports timely , forecasts, and variance analyses for senior management to support informed decision-making.

·Identify opportunities for cost savings and operational efficiencies without compromising safety, compliance, or tenant satisfaction.

·Generate income from 3rd party businesses by offering FM solutions. This shall offset costs and company to generate profit.

·Oversee utility consumption and implement energy-saving initiatives to reduce operational costs.

·Ensure compliance with financial policies, audits, and documentation requirements in coordination with finance and accounting teams.

3.RELATIONSHIP MANAGEMENT

·Build and maintain strong relationships with tenants, property owners, service providers, and internal stakeholders to ensure smooth facility operations and high satisfaction levels.

·Serve as the primary point of contact for tenant concerns, ensuring timely resolution and professional communication.

·Collaborate closely with vendors and contractors to ensure quality service delivery, adherence to contracts, and compliance with company standards.

·Coordinate with leasing, legal, and property management teams to align operational goals and address client needs effectively.

·Foster long-term partnerships with key service providers to support consistent performance and cost-effectiveness.

·Conduct regular meetings and walk-through with stakeholders to gather feedback and identify areas for improvement.

·Represent the company professionally in all external interactions, promoting trust, transparency, and a service-oriented approach.

4.SELF-MANAGEMENT

·Demonstrate strong organizational and time management skills to effectively prioritize tasks and manage multiple properties and responsibilities.

·Maintain a high level of accountability, reliability, and integrity in day-to-day operations and decision-making.

·Work independently with minimal supervision while ensuring timely completion of facility-related tasks and reporting.

·Stay updated with industry best practices, legal regulations, and technical knowledge relevant to real estate and facility management.

·Manage stress and perform efficiently under pressure, particularly during emergencies or high-demand situations.

·Continuously evaluate personal performance and seek opportunities for improvement and professional development.

·Exhibit adaptability and resilience in a dynamic real estate environment, responding proactively to operational challenges.

Qualifications and Experience Levels:

·Minimum of 10 years' experience with 5 in a similar position in managing facility management role in Real Estate sector

·High preference for having experience in Oman

·Bachelor's Degree in Engineering preferred with courses done in Facility management.

·Outstanding communication and presentation skills.

·Demonstrated leadership ability, confidence, and executive presence – ability to motivate staff and manage a team of 70 people

·Excellent analytical, reasoning, and critical thinking skills.

·Significant experience working with external auditors, internal controls, and compliance-related issues. Multi-tasking and time-management skills, with the ability to prioritize tasks.

·Excellent organizational skills and attention to detail.

About Towell Auto Group:

Towell Property

Towell Property, is part of Towell Group, Towell Property built Oman's first comprehensive residential complex characterized by garden courts, villas, apartments, and a commercial Centre in Madinat Al Sultan Qaboos in the early 1970s which was spread across 3 million sq.ft. This is one of the premium locations in the Sultanate. Properties located in Muscat, Batinah and Salalah.

For more information, visit www. towellproperty.com , www.wjtowell.com

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