F&B Ambassador

As an F&B Ambassador, you will be the face of our food and beverage outlet, ensuring a memorable and exceptional experience for our guests. Your role involves creating a warm and inviting atmosphere, providing personalized service, and promoting our F&B offerings. You will be a brand ambassador, contributing to the overall success of the outlet and enhancing guest satisfaction.

Key Job Responsibilities:

• Welcome guests with warmth and enthusiasm, creating a positive first impression.
• Provide personalized and attentive service, anticipating and fulfilling guest needs.
• Showcase in-depth knowledge of the food and beverage offerings, including menu items, specials, and promotions.
• Recommend and assist guests in making menu selections based on preferences and dietary restrictions.
• Ensure timely and accurate order delivery, coordinating with the kitchen and F&B Associates.
• Maintain a thorough understanding of the dining area layout, table numbers, and overall flow of service.
• Handle guest inquiries, concerns, and feedback professionally and promptly, striving to resolve issues to the satisfaction of the guest.
• Uphold cleanliness and organization standards in the dining area, ensuring a pleasant and comfortable environment.
• Collaborate with kitchen and F&B team to maintain smooth operations and efficient service.
• Act as a liaison between guests and management, conveying guest preferences and feedback to enhance overall guest satisfaction.
• Promote loyalty programs, special events, and promotions to encourage guest engagement and repeat visits.
• Maintain a professional appearance and demeanor at all times, embodying the brand's values.
• Collaborate with the marketing team to support promotional activities and events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company's environmental, health, and safety procedures and policies.