Outlet Manager

3 days ago

Muscat, Muscat, Oman Shangri-La Group Full time
Shangri-La Barr Al Jissah Muscat , Sultanate of Oman

Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.

Job Purpose

The Outlet Manager is responsible for the daily operations of the assigned F&B outlet. This includes delivering outstanding guest service, managing staff, achieving financial goals, and ensuring consistent quality in service and product delivery in line with brand standards.

Key Responsibilities
  • Daily Operations:
  • Supervise the day-to-day activities of the outlet, ensuring smooth operations.
  • Monitor the quality of service and food/beverage presentation.
  • Ensure cleanliness, hygiene, and ambiance meet required standards.
  • Guest Experience:
  • Greeting and engage with guests to ensure satisfaction.
  • Handle complaints and resolve issues promptly and professionally.
  • Ensure guest preferences and feedback are recorded and used to personalize future visits.
  • Team Management:
  • Train, coach, and supervise service staff to maintain high performance.
  • Schedule staff based on forecasted volume to optimize labor cost and service efficiency.
  • Conduct regular briefings and team meetings.
  • Financial Performance:
  • Monitor outlet revenue, costs, and profitability.
  • Control inventory, manage ordering, and minimize wastage.
  • Upsell food and beverage items to increase average check value.
  • Compliance & Standards:
  • Ensure compliance with all health and safety regulations.
  • Maintain proper grooming, service, and operational standards.
  • Conduct regular audits and spot checks to ensure SOPs are followed.
  • Coordination & Reporting:
  • Collaborate with the kitchen, bar, and other departments to ensure excellent service.
  • Prepare daily reports on sales, customer feedback, and operations.
  • Participate in promotions, marketing, and event planning for the outlet.

Qualifications
  • Minimum 2–4 years of experience in a supervisory or managerial role in F&B.
  • Strong knowledge of restaurant or bar operations.
  • Familiarity with POS systems and inventory management software.
#J-18808-Ljbffr

  • F&B Manager

    3 days ago

    Muscat, Muscat, Oman Shangri-La Group Full time

    Shangri-La Barr Al Jissah Muscat , Sultanate of OmanNestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises...

  • F&B Operations Manager

    2 days ago

    Muscat, Muscat, Oman beBeeManager Full time

    Job Summary:Food and Beverage (F&B) Operations Manager is responsible for overseeing the day-to-day operations of all food and beverage outlets in a luxury hotel. The successful candidate will have strong leadership skills, excellent communication, and financial management abilities.About Us:We are a world-class resort with three spectacular hotels, each...

  • Key Operations Executive

    2 days ago

    Muscat, Muscat, Oman beBeeOperations Full time

    Job OverviewThe Outlet Manager role plays a pivotal part in delivering exceptional guest experiences and ensuring seamless operations within the assigned Food and Beverage outlet.

  • National Sales Manager

    1 day ago

    Muscat, Muscat, Oman Symmetrical Global Search Pvt Ltd Full time

    Job Position : National Sales Manager - Modern TradeJob Description :Lead and manage the team of Key Account Executives and Field Sales Managers — Key Accounts to achieve business objectives.Drive all trade negotiations, secure share of shelf in line with brand expectations, and ensure full implementation of all trading agreements.Monitor and review the...

  • Cost Management Expertise

    2 days ago

    Muscat, Muscat, Oman beBeeControl Full time

    Job Title: Cost Control Specialist">Responsibilities:Perform detailed checks on daily food & beverage purchases and prices of other operating supplies.Investigate quantity and price differences, and report unresolved discrepancies to the Materials Manager/Purchasing Manager and/or Controller.Update and distribute purchase price comparisons and sales...

  • Project Manager

    4 days ago

    Muscat, Muscat, Oman Mace Group Full time

    JOB DESCRIPTIONAt Mace, our purpose is to redefine the boundaries of ambition. We believe in creating responsible places that bring transformative impacts to communities worldwide. To learn more about our purpose, culture, and priorities, visit our strategy site.Within our consulting business, we leverage practical expertise and project delivery consultancy...

  • Marketing Manager

    3 weeks ago

    Muscat, Muscat, Oman Oman Jobs Full time

    Job DescriptionMarketing Strategy Development:• Develop comprehensive marketing strategies aligned with the company's objectives and target market.• Conduct market research to identify trends, competitor activities, and customer preferences.• Utilize data analysis to identify opportunities and areas for improvement.Property Promotion:• Create...

  • Marketing Manager

    4 weeks ago

    Muscat, Muscat, Oman Majid Al Futtaim Fashion (MAF Fashion) Full time

    Key Tasks:Develop long-term and annual Marketing Plans and budgets for the shopping centre under the direction of the Regional Marketing Manager.Monitor and control the budget expenditures monthly, ensuring adherence to MAFI accounting procedures.Oversee and provide monthly Variance Reports to the Regional Marketing Department.Manage Customer Service staff...

  • General Manager

    3 days ago

    Muscat, Muscat, Oman MMI - Maritime and Mercantile International Full time

    The Job Location for this role is Muscat, OmanAbout Us:MMI are a dynamic beverage import marketing, sales, retail, and distribution organisation, and our vision is to delight every customer with our passion for quality and service.Headquartered in Dubai, we operate in 42 countries across South and East Africa, the Gulf & Middle East, Southern Europe, Indian...

  • Project Manager

    4 days ago

    Muscat, Muscat, Oman Mace Group Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities, and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.Within our consulting business, we harness our unique combination of...