
Claims Director
1 day ago
Senior Claim Manager Job Overview
This role requires a seasoned professional to lead the Claims Management Team in the assessment and resolution of claims. The ideal candidate will have a proven track record of delivering results in a fast-paced environment and possess excellent leadership and communication skills.
Main ResponsibilitiesClaim Assessment and Analysis:
- The Senior Claim Manager will be responsible for evaluating incoming claims, analyzing documentation, and assessing their validity and impact on supply chain operations.
- They will conduct thorough investigations into the root causes of claims to identify trends and patterns, providing insights for process improvements.
Claim Resolution:
- The Senior Claim Manager will develop and implement strategies for the timely and effective resolution of claims, minimizing financial losses and operational disruptions.
- They will collaborate cross-functionally with internal teams and external partners to negotiate settlements and reach mutually beneficial agreements.
- They will identify potential risks within the supply chain that may lead to claims and develop proactive measures to mitigate them.
- They will monitor claim trends and escalate issues as necessary to prevent recurrence and optimize operational efficiency.
Documentation and Reporting:
- The Senior Claim Manager will maintain accurate records of all claims, correspondence, and resolutions in compliance with regulatory requirements and company policies.
- They will generate periodic reports and performance metrics to track claim management KPIs and facilitate data-driven decision-making.
Leadership and Team Management:
- The Senior Claim Manager will foster teamwork within the claims group.
- They will provide effective coaching, giving guidelines to less experienced employees and sharing expertise with the group.
- They will listen attentively to people's ideas and concerns.
- They will talk to customers to find out what they need and work with them to meet their needs.
- They will anticipate potential problems and develop contingency plans in advance.
- They will develop challenging but achievable goals, let people know what is expected from them and when.
- They will give honest and constructive feedback to the group.
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