Installation and Maintenance Coordinator

2 days ago

Muscat, Muscat, Oman beBee Careers Full time

**About the Role:**

We are looking for a highly skilled Service Engineer to join our team in Muscat - Oman. The successful candidate will be responsible for planning, managing, and overseeing the contracted scope of work, as well as ensuring the safe, high-quality, and efficient installation of solutions.

Key Responsibilities:

  • Ensuring customer satisfaction through quality of service and precise communication, including equipment safety and performance.
  • Resolving customer service quality complaints and invoicing complaints related to maintenance operations.
  • Delivering service according to the service contract requirements as per the quality standards and local regulations.
  • Controlling field operations costs, callouts, and service repair sales.
  • Managing third-party inspection visits and follow-up actions.
  • Validating the service contract and technical terms with sales.
  • Accountable for planned maintenance scheduling, optimized routing, and performing site audits.
  • Investigating accidents and following company policy on evidence custody and internal reporting.
  • Accountable for the performance of assigned technicians and for their motivation and competence development.

Requirements:

  • Bachelor's degree in Electrical, Mechatronics, Electronics, or Industrial Engineering.
  • A driven and energetic representative with strong analytical skills and the ability to learn quickly.
  • Experience in elevator service operations or service sales is preferred.
  • Fluent in English.
  • Self-motivated, goal-oriented, and well-organized individual with a strong focus on customer service.
  • Open to applicants from any location; GCC experience is an advantage but not required.
  • Strong aptitude for understanding and analyzing customer needs to provide customized solutions.

About Us:

We are committed to creating an innovative and collaborative working culture where we value the contribution of each individual. We encourage participation and the sharing of information and ideas, and we follow ethical business practices. Our goal is to develop a culture of working together where co-workers trust and respect each other, and good performance is recognized.

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