Learning Experience Coordinator

19 hours ago

Muscat, Muscat, Oman beBee Careers Full time
Job Title: Learning Experience Coordinator

This is a unique opportunity to contribute to the growth and development of our staff through innovative training and quality initiatives. The Learning Experience Coordinator will support the Learning Quality Manager in enhancing staff training programs and maintaining high standards of service quality across the organization. This position involves coordinating training initiatives, conducting quality audits, and assisting department heads in identifying and implementing best practices to ensure exceptional guest experiences.

Key Responsibilities:
  1. Collaborate with the Learning Quality Manager to develop, implement, and evaluate training programs tailored to the needs of the hotel staff.
  2. Coordinate training schedules and logistics, ensuring all employees have access to essential programs and resources.
  3. Support new employee onboarding processes by facilitating orientation and initial training sessions.
  4. Conduct regular quality assessments and audits to evaluate service performance and compliance with organizational standards.
  5. Analyze guest feedback, employee performance metrics, and audit outcomes to identify areas for improvement.
  6. Work with department heads to implement corrective actions and continuous improvement initiatives based on quality assessments.
  7. Partner with various departments to establish training goals and performance benchmarks that align with overall organizational objectives.
  8. Act as a resource for team members regarding service standards, policies, and procedures.
  9. Maintain records of training attendance, assessment results, and quality metrics to track progress and effectiveness.
  10. Prepare reports for senior management detailing training outcomes, quality trends, and overall performance metrics.

Requirements:

  • Diploma in Hospitality Management, Human Resources, Education or a related field.
  • Prior experience in hospitality training, quality assurance, or operations with at least 1-2 years in a relevant role.
  • Strong understanding of hospitality service standards and quality management principles.
  • Excellent communication, presentation, and interpersonal skills.

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