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1 day ago
Technical Support Specialist Job Description
Job Summary:We are looking for a highly skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing expert-level technical support to our customers and internal teams.
Key Responsibilities:- Provide technical support via phone, email, and web channels
- Analyze complex technical issues and provide expert-level resolutions
- Develop and maintain accurate documentation of customer interactions and technical notes
- Collaborate with cross-functional teams to resolve technical issues and improve processes
- Bachelor's degree in Computer Science or related field
- Proven experience in technical support or related role
- Strong understanding of Linux and open-source technologies
- Excellent problem-solving and analytical skills
- Effective written and verbal communication skills
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