Remote Technical Support Engineer

1 day ago


Muscat, Muscat, Oman beBee Careers Full time

Technical Support Specialist Job Description

Job Summary:

We are looking for a highly skilled Technical Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing expert-level technical support to our customers and internal teams.

Key Responsibilities:
  • Provide technical support via phone, email, and web channels
  • Analyze complex technical issues and provide expert-level resolutions
  • Develop and maintain accurate documentation of customer interactions and technical notes
  • Collaborate with cross-functional teams to resolve technical issues and improve processes
Requirements:
  • Bachelor's degree in Computer Science or related field
  • Proven experience in technical support or related role
  • Strong understanding of Linux and open-source technologies
  • Excellent problem-solving and analytical skills
  • Effective written and verbal communication skills


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