Luxury Guest Experience Manager

1 day ago


Muscat, Muscat, Oman beBee Careers Full time

**Guest Experience Coordinator**

About the Role

We are seeking a highly skilled and experienced Guest Experience Coordinator to join our team. As a concierge, you will be responsible for ensuring that our guests and residents receive exceptional service and support.

Main Responsibilities:

  • Work efficiently with all departments to ensure the full satisfaction of both guests and residents at all times.
  • Perform daily tasks in accordance with standard operating procedures, including desk-based procedures and processes.
  • Assist residents with obtaining services related to their apartments, in accordance with lease and contractual arrangements.
  • Provide detailed information regarding any services required, such as dining reservations, concert, sports and theatre tickets, travel arrangements, reservations, maintenance, personal trainers, massage therapists.
  • Maintain accurate and timely records of guests and residents' requests and other work tasks.
  • Greet guests, residents and visitors by name whenever possible, in a polite, professional and personable manner.
  • Keep informational databases updated and current at all times.
  • Assist the Door and Bell teams to perform their duties when necessary.
  • Prepare daily reports, updating arrival and departure, handovers, move ins, works and delivers.
  • Work with HMS and building link system to update Resident's details and follow requirements of Resident's accounts.

Our Benefits

We offer a range of benefits to our employees, including learning and development opportunities, a generous time-off policy, health and colleague wellness programs, and retirement plans.



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