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Hardware and Software Expert

2 weeks ago

Muscat, Muscat, Oman Ace Management Concepts Full time

Ace Management Concepts is seeking a Hardware and Software Expert to join our team. As a key member of our IT department, you will provide technical support to our customers and troubleshoot hardware and software issues.

About the Job

This position requires a strong background in computer/IT engineering and excellent communication skills. The ideal candidate will be able to understand customer requirements and communicate effectively to resolve any issues that may arise.

  • Computer/IT Engineering Experience: 2-3 years minimum
  • Strong Communication Skills: Ability to understand customer requirements and communicate effectively
  • Hardware and Software Knowledge: Proficient in IT hardware systems and devices

Key Responsibilities:

- Troubleshoot hardware and software issues

- Conduct training sessions for customers on how to use our products

- Provide technical support to customers via phone, email, or in-person

- Collaborate with internal teams to ensure seamless service delivery

Requirements:

- Bachelor's degree in Computer Science or related field

- At least 2 years of experience in IT customer support

- Strong knowledge of IT hardware and software systems

- Excellent communication and problem-solving skills

- Ability to work in a fast-paced environment

What We Offer:

- Competitive salary: AED 7000 per month (negotiable)

- Opportunities for career growth and professional development

- Collaborative and dynamic work environment

- Recognition and rewards for outstanding performance