Telecommunications Agent

The primary objective of this position is to provide top-notch customer service to clients via phone calls. The successful candidate will be responsible for ensuring that every interaction meets the highest standards of customer satisfaction.

Responsibilities:

• Developed strong relationships with clients by offering timely and effective solutions to their issues.
• Sustained open channels of communication with team members and managers to share knowledge and best practices.
• Utilized excellent communication and interpersonal skills to build trust and rapport with clients.
• Maintained accurate records and reports, adhering to established guidelines and protocols.

Qualifications:

• Bachelor's Degree; Medical background a plus.
• Minimum 2+ years experience in a Call Centre/Customer Service setting, preferably in the healthcare industry.
• Excellent communication, problem-solving, and time management skills.