Incident Response Specialist

13 hours ago


Muscat, Muscat, Oman beBee Careers Full time
Job Description

We are seeking a highly skilled Incident Response Specialist to join our team.

The ideal candidate will have a strong understanding of performance monitoring and observability tools, as well as excellent communication and interpersonal skills.

  1. Operate and monitor the 24/7 Command Centre for IT services, ensuring uninterrupted functionality of monitoring and observability tools.
  2. Perform system inspections, emergency repairs, and incident escalation, providing detailed reporting and updates during incidents.
  3. Assess, validate, and escalate major incidents as per process, collaborating with IT teams and vendors during the incident lifecycle.
  4. Monitor using tools (e.g., Dynatrace, Grafana) and run pre-defined recovery processes, logging issues and managing follow-ups to ensure SLA compliance.
Required Skills and Qualifications
  • Strong understanding of performance monitoring and observability tools (e.g., Dynatrace, Riverbed NPM, SolarWinds, Grafana).
  • Excellent communication and interpersonal skills, with ability to manage and lead crisis situations effectively.
  • Strong documentation and report preparation skills, with knowledge of structured and object-oriented system design.
  • Ability to work in shifts and under pressure, with readiness to adapt to changing circumstances.


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