Lady in Hospitality

Company Overview

Kempinski Hotels is a renowned hospitality brand that prides itself on delivering exceptional experiences to its guests. We are committed to providing unparalleled service, quality, and luxury in every aspect of our operations.

Job Description

We are seeking a highly skilled and experienced Lady in Hospitality to join our team. As a Lady in Hospitality, you will be the face of our hotel, responsible for ensuring that our guests receive the highest level of service and satisfaction.

Your primary responsibility will be to welcome and bid farewell to our guests, while also providing them with exceptional service throughout their stay. You will be required to have an in-depth knowledge of the hotel's facilities, services, and policies, as well as the surrounding area.

You will also be responsible for communicating with guests to understand their needs and preferences, and for taking proactive steps to ensure that their stay is nothing short of exceptional.

Key Responsibilities

• Provide exceptional customer service to all guests, ensuring that their needs and preferences are met at all times.
• Act as the ambassador of Kempinski Hotels, promoting the brand values and standards at all times.
• Develop and maintain strong relationships with guests, ensuring that they feel valued and appreciated.
• Collaborate with other departments to ensure seamless delivery of services and amenities to guests.
• Identify opportunities to improve guest satisfaction and implement solutions accordingly.

Required Skills and Qualifications

• Minimum one year of experience in a hotel front desk position within a luxury brand or international company.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with guests from diverse backgrounds.
• Ability to work and communicate in a multinational environment.
• English language proficiency (written and spoken), with additional languages being beneficial.
• Planning and organizational skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Problem-solving and decision-making skills, with the ability to think critically and make sound judgments.

Benefits

Kempinski Hotels offers a comprehensive benefits package, including:

• A competitive salary and bonus structure.
• Comprehensive health insurance and wellness programs.
• Generous vacation time and paid leave.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.

Others

If you are a motivated and experienced professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Join our team and be part of a world-class hospitality brand that is dedicated to excellence and innovation.