Reservations Consultant

5 days ago

Muscat, Muscat, Oman Alila Hotels Full time
Job Overview

As a Reservation Agent, you will be the primary point of contact for guests and travel agents, responsible for managing reservations, guest inquiries, and providing exceptional service.

Key Responsibilities
  1. Manage reservations, including room allocations, cancellations, and amendments.
  2. Process guest requests, such as special amenities and services.
  3. Provide accurate and timely information to guests and travel agents regarding hotel facilities and services.
  4. Maintain a high level of product knowledge, ensuring excellent customer service at all times.
  5. Work closely with other departments to ensure seamless guest experiences.
  6. Monitor and analyze reservation data to identify trends and opportunities for improvement.

By joining our team, you will have the opportunity to develop your skills and expertise in front office operations, while delivering exceptional service to our guests.