Front Office Associate

1 day ago

Muscat, Muscat, Oman beBee Careers Full time
Job Summary

The Front Desk Agent role is a dynamic opportunity to provide exceptional guest service and support the smooth operation of our hotel.

  • This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
  • Ensure prompt and courteous service to all guests, achieving high levels of customer satisfaction through personalized interactions from arrival to departure.
  • Conduct room familiarization and assist guests with hotel activity inquiries/requests.
  • Maintain up-to-date knowledge of hotel information, local services, and events to respond to guest queries.
  • Administer front desk cashiering standards, comply with established systems and policies, and ensure accurate processing of payments.
  • Process accounts from check-in to check-out, maintaining accurate records of incidental charges.
  • Maintain awareness of guest profiles through Opera PMS guest history and update accordingly for future reference.
  • Deal with guest complaints and compliments efficiently, following through on actions taken.
  • Provide helpful telephone service to guests, ensuring their needs are met promptly and courteously.
  • Maintain an up-to-date knowledge of front office equipment and its operation.
  • Elicit guest feedback and preferences regarding hotel services, taking action to maximize guest satisfaction.
  • Regularly check the reception area to ensure it operates efficiently and safely.
Additional Responsibilities
  • Maintain effective communication with other departments to ensure smooth service delivery.
  • Share knowledge and skills with colleagues, promoting teamwork and efficiency.
  • Ensure adherence to safety rules and operating procedures at all times.
  • Maintain a favorable working relationship with hotel employees, fostering a cooperative and harmonious working climate.
  • Promote a high level of commitment to personal appearance and performance.
  • Take ownership of personal development, practicing regular self-assessment for career growth.

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