Senior CRM Consultant

1 day ago


Muscat, Muscat, Oman beBee Careers Full time
Senior CRM Consultant - Microsoft Dynamics 365

We are seeking a skilled Senior Microsoft Dynamics 365 CRM Consultant to lead the design and development of CRM solutions that enhance customer engagement and business processes. The ideal candidate will have deep expertise in Microsoft Dynamics 365 Customer Engagement (CE), strong problem-solving skills, and the ability to work with cross-functional teams.

Key Responsibilities:
  • Design and implement Microsoft Dynamics 365 CRM solutions to meet business needs
  • Configure and customize Dynamics 365 modules (Sales, Customer Service, Marketing, Field Service)
  • Develop and optimize workflows, plugins, Power Automate flows, and custom applications
  • Integrate Dynamics 365 CRM with other enterprise systems, ERP, and third-party applications
  • Collaborate with stakeholders to gather business requirements and translate them into technical solutions
  • Migrate data, upgrade systems, and optimize performance
  • Evaluate CRM solutions for compliance with security, data governance, and regulatory requirements
  • Troubleshoot and resolve CRM-related technical issues and provide support for end-users
  • Stay current on Microsoft Dynamics 365 and Power Platform advancements
  • Provide guidance and mentorship to junior team members


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