Front Office Operations Director

5 days ago

Muscat, Muscat, Oman beBeeLeader Full time 60,000 - 120,000
Front Office Manager Job Description

We are seeking a highly skilled Front Office Manager to oversee all aspects of guest service and hotel operations. This role involves managing room availability, overseeing daily Front Office functions, including guest check-in and check-out procedures.

Key Responsibilities:
  • Leadership and Guidance: Provide strong leadership and guidance to the front office team, ensuring they are equipped to deliver exceptional service to guests.
  • Team Management: Manage the Front Office team's schedules and performance to maintain high service standards.
  • Guest Experience: Focus on delivering an outstanding guest experience from arrival to departure, ensuring every interaction is exceptional.
  • Training and Development: Train and guide the team to provide personalized and efficient service, address guest concerns, and exceed expectations.
  • Operational Efficiency: Streamline front office procedures, check-in/check-out processes, and reservation systems for operational efficiency.
  • Hotel Policies: Implement and enforce hotel policies and procedures to enhance operational effectiveness.
  • Professional Growth: Foster a positive and collaborative work environment to encourage professional growth and development among team members.
  • Problem-Solving: Handle escalated guest issues or concerns, demonstrating problem-solving skills and ensuring resolutions align with hotel standards.
  • Communication: Work closely with other departments to ensure seamless communication and cooperation.
  • Revenue Optimization: Collaborate with sales and marketing teams to optimize room revenue.

The ideal candidate will have excellent leadership and communication skills, with the ability to manage multiple priorities in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.

This is a unique chance to join our team as a Front Office Manager and make a real impact on our hotel's success. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.

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