Guest Experience Specialist

6 days ago


Muscat, Muscat, Oman beBee Careers Full time
Job Title: Guest Experience Specialist

Mandarin Oriental Muscat is a luxury hotel that offers exceptional experiences to its guests. We are seeking a highly skilled and dedicated professional to join our Guest Relations team as a Guest Relations Agent.

The successful candidate will be responsible for creating memorable experiences for our guests through MOWow Moments. This includes providing legendary service inspired by Asian heritage, understanding and following all applicable standards, and developing and supporting trainees and interns.

You will also be expected to handle guest complaints and comments tactfully, escalate them in a reasonable and sensitive manner, and cooperate and coordinate teamwork with other departments. If you are a master of craft who thrives in a team environment and has a growth mindset, we invite you to apply for this exciting opportunity.



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