Quality Assurance Expert

3 days ago

Muscat, Muscat, Oman beBeeQuality Full time

Quality Assurance Specialist

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The Quality Assurance Specialist supports the implementation of quality assurance procedures to meet brand standards, customer satisfaction, and operational efficiency. The role focuses on supporting property-level quality initiatives and contributing to continuous improvement efforts under the guidance of senior management.

Candidate Profile:

Education and Experience

• Diploma in Hospitality, Business Administration, or related field.

• Minimum 1 year of experience in guest services, front office, housekeeping, or a similar hotel operations function.

• Fresh graduates with relevant internships or training experience may also be considered.

Core Work Activities:

Quality Assurance Support

• Assist in conducting routine audits and checklists to ensure compliance with quality and brand standards.

• Support the Quality Manager in collecting and reviewing data on guest feedback and operational performance.

• Participate in team meetings to identify service issues and improvement areas.

Guest Satisfaction & Feedback

• Monitor guest satisfaction indicators and highlight recurring complaints or service issues.

• Follow up on guest feedback with relevant departments to ensure corrective action is taken.

• Help ensure quality-related documentation is properly recorded and stored.

Team Support:

• Coordinate with various departments to implement quality initiatives.

• Assist in training new staff on standard operating procedures when requested.

• Maintain updated knowledge of brand quality expectations and service guidelines.

Desired Candidate Profile:

Functional Skills

• Basic understanding of hotel operations and guest service principles.

• Attention to detail and commitment to quality.

• Familiarity with customer feedback platforms and survey tools.

• Willingness to learn and take initiative.

• Good communication and teamwork skills.

• Professional demeanor and ability to handle guest interactions respectfully.

Other Requirements:

• Basic computer literacy (MS Office, email, online forms).

• Ability to work flexible hours including weekends or holidays if needed.

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