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Digital Transformation Lead
1 week ago
This position requires a seasoned business analyst with a deep understanding of business processes and CRM integration. The ideal candidate will have extensive experience in analyzing complex requirements and converting them into functional specifications.
Key Responsibilities:
- Process Standardization: Establish and maintain best practices, standards, and methodologies for business analysis to ensure consistency and quality in deliverables.
- Collaboration and Alignment: Work closely with Retail, Corporate, Islamic Banking, IT, and operations teams to identify goals and objectives related to the CRM, ensuring seamless alignment across departments.
- Business Process Reimagination: Oversee process reimagination by Business Analysts to ensure alignment with the company's strategic goals and industry best practices.
- Requirements Development: Oversee the creation of detailed functional requirements for the creation of detailed BRDs, taking into account business needs and technical capabilities.
- Troubleshooting and Support: Assist in troubleshooting issues that arise during implementation, providing insights into functional requirements and business processes.
- Technical Collaboration: Work closely with the technical lead to ensure that the functional requirements are understood and implemented correctly, facilitating effective communication between teams.
- Cross-Functional Collaboration: Act as the primary point of contact between business stakeholders, BAs, and the technical team from SI partner, ensuring clear communication and understanding of requirements.
- Change Management: Implement changes, overseeing the implementation of new processes, ensuring that all changes are effectively integrated into the company's operations.