
Guest Experience Ambassador
8 hours ago
Mandarin Oriental Muscat is seeking a Guest Relations Agent to enhance the guest experience.
About the RoleThis role invites applicants who thrive in a collaborative team environment, demonstrating integrity and respect while acting responsibly.
Main Responsibilities:- Create memorable experiences for guests that exceed expectations.
- Perform a range of duties within the Front Office, including check-in, check-out, credit card handling, complaint resolution, and guest correspondence.
- Be the primary point of contact for guest relations, feedback, and services.
- Assist with billing, invoice preparation, and report generation according to established standards.
- Update registration cards in accordance with industry standards.
- Support Team operations at the Front Office during designated shifts.
- Serve as an ambassador of the hotel, engaging with guests and colleagues alike.
- Familiarize yourself with and adhere to all applicable standards, quality, sustainability, and policy guidelines.
- Develop and support Trainees and Interns at the Front Office.
- Manage and update Guest360 and Fans of MO profile data.
- Promote the Fans of MO guest recognition program to our guests.
- Maintain a high standard of personal hygiene, behavior, and grooming standards.
- Address guest complaints and comments in a tactful manner, escalating them when necessary.
- Collaborate and coordinate teamwork with other departments.
- We offer unique learning and development programs for various stages in your career, supporting your growth and success.
- As a valued member of our team, you can enjoy exclusive benefits, including complimentary nights and attractive room rates at our properties worldwide through our MOstay program.
- We provide comprehensive health benefits, wellness programs, and retirement plans to support your well-being and long-term commitment to us.
Are you passionate about delivering exceptional experiences? This role reports to the Guest Relations Manager.
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