IT Service Monitor

1 day ago


Muscat, Muscat, Oman beBee Careers Full time

**Job Summary**

This role involves end-to-end monitoring of all IT services using relevant tools and working as part of a team responsible for the operation of the command center.

  • Perform 24x7 command center duties, ensuring monitoring tools are operational without interruption.
  • Monitor critical systems, handle service requests, and manage escalations and reporting.
**Key Responsibilities**
  1. Coordinate with onsite technical teams for system inspections, emergency repairs, and management to maintain high uptime.
  2. Escalate and report system abnormalities appropriately.
  3. Conduct handovers with detailed reports and summaries.
  4. Provide incident details for reports within SLA.

Assist with historical data logs and incident management, including major incident assessment and resolution.



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