
Guest Services Ambassador
9 hours ago
Role Overview
">The Customer Experience Representative is a critical role that ensures our guests have a memorable experience with us. As a key member of our team, you will be responsible for providing exceptional service to our guests, taking initiative to add a personalized experience, and proudly promoting the hotel facilities. Your attention to detail and ability to multitask will ensure that our guests have a seamless and enjoyable experience.
">Responsibilities
">- ">
- Provide exceptional service to our guests, ensuring a high level of satisfaction;">
- Take initiative to add a personalized experience for our guests, such as recommending local attractions or providing special amenities;">
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.">
Requirements
">To be successful in this role, you will need to have a service-focused personality, prior experience working with Opera or a related system, and fluency in English. Additional languages are a plus.
">What We Offer
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- Employee benefit card offering discounted rates at Accor worldwide;">
- Learning programs through our Academies;">
- Opportunity to develop your talent and grow within your property and across the world;">
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.">
Culture
">We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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