Performance Improvement Analyst

22 hours ago


Muscat, Muscat, Oman beBee Careers Full time

Promote a customer-centric approach to drive engagement, retention, and revenue growth through superior service delivery.

Establish and enforce clear service protocols, policies, and standards.

Collect and analyze customer feedback to refine service processes and improve overall customer experience.

Monitor and measure key performance indicators (KPIs) to track progress and areas for improvement.

Coach and develop customer service representatives to achieve excellence in customer service.

Implement process improvements to streamline workflows, enhance efficiency, and reduce costs.

Desirable Qualifications
  • Proven track record in customer service or related field.
  • Strong leadership and team management skills.
  • Technical expertise in IT operations and systems integration.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and make informed decisions.


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