
Pizza Restaurant Operations Manager
1 day ago
We're looking for an experienced restaurant manager to lead our pizza restaurant operations, focusing on delivering exceptional customer experiences and driving sales growth.
The ideal candidate will have a strong background in food safety, inventory management, and customer service, as well as excellent communication and problem-solving skills.
- Main Responsibilities:
- Operational Leadership:
- Oversee daily restaurant operations, ensuring smooth and efficient service.
- Develop and implement operational strategies to drive sales growth and improve customer satisfaction.
- Manage inventory, ordering, and stock control to reduce waste and maintain optimal food costs.
- Implement and enforce operational policies, SOPs, and quality control measures.
- Customer Focus:
- Ensure excellent customer service by training and leading staff to exceed guest expectations.
- Address and resolve customer complaints or issues promptly and professionally.
- Maintain a clean, inviting, and family-friendly atmosphere in the restaurant.
- Team Management:
- Recruit, train, and supervise restaurant staff, ensuring a motivated and productive team.
- Schedule shifts and delegate tasks effectively to maximize efficiency.
- Conduct performance evaluations, provide coaching, and implement staff development programs.
- Monitor restaurant expenses and sales performance to meet revenue goals.
- Control labor and food costs while maximizing efficiency.
- Ensure accurate cash handling, POS system management, and daily financial reporting.
Qualifications:
A minimum of 3-5 years of experience in restaurant management, preferably in a pizza or fast-casual dining environment. A diploma or degree in hospitality management, business administration, or a related field is a plus.
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