Senior Technical Architect

Our client's Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft's Enterprise Resource Planning (ERP) and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.

Job Overview

The position of Senior Technical Architect is a core member of our customer delivery team, focused on Microsoft Dynamics 365 centred solutions. The role involves business processes and solution design, as well as hands-on configuration and customisation of Dynamics CE & Power Platform solutions, working with both onshore and offshore development teams. Business travel may be required.

Key Responsibilities

• Organise, execute, manage and document workshops, meetings and requirements sessions with the client representatives, project stakeholders, business analysts and consulting team;
• Interface effectively with other members of the consulting team to arrive at best-in-class solution, and provide a sustainable and scalable solution architecture and application to meet client's requirements;
• Deliver high-quality business and software solutions & services to clients ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/ customizations;
• Ensure completeness in meeting business requirements and take accountability for project deliverables including and not limited to project documentation, solution design, performance, reliability, testing features etc.;
• Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps;
• Contribute to activities as required including technical presales, building demo and proof-of-concept solutions for various client presentations.

Requirements

• A University graduate with relevant degree within a computing or business discipline;
• Microsoft Dynamics CRM Certifications (2016, D365) AND/OR Power Platform Certifications are desirable;
• Strong technical & functional knowledge and understanding of Microsoft Dynamics CRM and/or Power Platform technology stack covering a wide spectrum of industries and sectors;
• Minimum 12+ years of proven experience in IT which includes end-to-end implementation experience in either of Dynamics CRM / Power Platform solutions;
• Strong and proven experience in developing solutions that involve Power Platform (including Power Apps like Canvas, Model-driven etc., Power Automate, Power BI etc.);
• Strong understanding of all areas within Customer Engagement including Sales, Marketing, Customer Service, Field Services, and Project Service;
• Good understanding of Dataverse including customisations and development of Business Data Models for different solutions etc.;
• Good understanding of Microsoft Dynamics CRM Accelerators, industry templates and add-ons;
• Proven track record of successful maintenance or end-to-end implementation of a number of solutions for medium/large customers, preferably across a number of business verticals (e.g. healthcare, finance, insurance etc.);
• Proven ability to develop a clear understanding of clients' needs and the ability to incorporate them into a solution following effective design approach;
• Experience of consultancy roles in software delivery;
• Experience in a delivery-orientated IT environment using waterfall, agile and DevOps methodologies;
• Adept at business requirement analysis, solution design, development, system verification and deployment strategies;
• Ability to see the bigger picture and suggest solutions both within and outside the current implementation;
• Experience in creation of demos, supporting pre-sales activities is an advantage;
• Business process mapping, Fit Gap analysis, work package estimation, work breakdown structure, modelling and documentation knowledge;
• Excellent understanding of Dynamics CRM DB Schema and Business Data Model including the customisation and development of Business Data Models for different solutions;
• Broad understanding of software development lifecycle, development management, release management, data migrations, cut-over planning and hypercare support;
• Knowledge of Azure DevOps & CI/CD is a plus;
• Knowledge and understanding of .NET framework including extensive experience writing ASP.NET and C# code (not just limited to plugins/custom workflows) is a plus;