
Cloud Infrastructure Manager
1 day ago
The role of an Enterprise Customer Success Manager at Canonical revolves around reducing risk and churn, facilitating adoption of new products or services, and supporting expansion within existing accounts. Customer success managers develop trust with assigned customers and provide them with the best possible experience navigating Canonical's vast offering.
By clearly understanding their customer's objectives, the CSM can align expectations, suggest additional services or product capacity to increase loyalty, alleviate pain points, and draw on a suitable collaboration roadmap.
We are growing our Customer Success team to offer thoughtful, smart interactions across our product portfolio. To focus on every customer, CSMs specialize in one of three segments: Mass, Focus, and Step Growth. All CSMs contribute to business support for remaining customers (Tech segment), including Store customers.
This role will be based remotely in the Americas region. Responsibilities include:
- Onboarding new customers and introducing them to our products and support processes
- Elaborating and coordinating complex projects with developers, IT managers, and decision makers
- Collaborating with Sales, Field Engineering, and Support to develop engagement plans that fulfill customer objectives
- Managing a portfolio of customers in a specific geographic region and identifying growth opportunities or renewal risks in coordination with Sales
The ideal candidate would display impeccable customer-facing skills, passion for cloud and data centre infrastructure technologies, and experience working with Linux OS, data applications, storage, cloud computing, networking, security, migration, and IoT. Excellent presentation skills and ability to guide conversations about complex software are also required.
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