Reception and Reservation Specialist

Our Customer Service Agent Spa is responsible for providing exceptional service to our guests, responding to their needs and resolving any issues that may arise during their stay.About the JobWe are looking for a highly skilled Reception and Reservation Specialist who can manage guest arrivals and departures, handle reservations and cancellations, and...

Job DescriptionThe Reservation Agent is a key member of our front office team, responsible for managing reservations, handling guest inquiries, and providing exceptional service to our guests. This role requires strong communication and organizational skills, as well as the ability to work effectively under pressure.Key ResponsibilitiesManage and coordinate...

ResponsibilitiesSchedule appointments and confirm services with guests.Update the reservations list and inform providers of changes.Check in guests, confirm names, and provide an orientation.Promote and sell spa services.Manage bank, process payments, and balance receipts.Maintain a safe work environment and adhere to company policies.

RequirementsTo be successful in this role, you will need to possess excellent communication skills, attention to detail, and the ability to work well under pressure.Key Skills:Communication: Excellent verbal and written communication skills.Attention to Detail: High level of accuracy and attention to detail when processing reservations and managing guest...

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