Microsoft Dynamics 365 CRM Solutions Expert

1 day ago


Muscat, Muscat, Oman beBee Careers Full time
Microsoft Dynamics 365 CRM Solutions Expert

This role involves leading the design and implementation of CRM solutions that improve customer engagement and business processes. The ideal candidate will have extensive knowledge of Microsoft Dynamics 365 Customer Engagement (CE), excellent problem-solving skills, and experience working with cross-functional teams.

Main Responsibilities:
  • Develop and implement CRM solutions based on business needs
  • Configure and customize Dynamics 365 modules to meet business requirements
  • Create and optimize workflows, plugins, Power Automate flows, and custom applications
  • Integrate Dynamics 365 CRM with other enterprise systems and third-party applications
  • Work closely with stakeholders to understand business requirements and create technical solutions
  • Migrate data and upgrade systems to ensure optimal performance
  • Evaluate CRM solutions for compliance with security and regulatory requirements
  • Solve technical issues related to CRM and provide support to end-users
  • Stay up-to-date on the latest developments in Microsoft Dynamics 365 and Power Platform
  • Guide and mentor junior team members


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