Executive Leader

We are seeking a highly skilled IT Executive to oversee the day-to-day support of our IT systems. The successful candidate will be responsible for managing the department in a professional and efficient manner, with a focus on delivering exceptional results.

• Administration:
• Manage the department's operations, ensuring maximum guest satisfaction through planning, organizing, directing and controlling Information Systems policies and procedures.
• Develop and maintain a detailed Department Operations Manual that reflects policies and procedures, work processes and standards of performance.
• Ensure the availability of necessary stationery and consumables required by IS systems.
• Verify that all licenses are complete and up-to-date.
• Keep software in the Property Management System up to date as instructed by senior management.

• Customer Service:
• Provide a high level of professional, courteous and caring service to internal customers and visitors to the division.
• Ensure all Information Systems employees provide a courteous and professional service at all times.
• Respond to guest and employee enquiries in a timely and efficient manner, reporting complaints or problems if no immediate solution can be found.

• Financial:
• Maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet financial goals.
• Direct employees to ensure productivity meets standards given in accordance with Hyatt Design Standards and Criteria.
• Assist with the preparation of the annual Finance Business Plan, ensuring Divisional Objectives fully address business objectives.
• Prepare and regularly update the Finance Departmental Budget, working closely with the Director of Finance to ensure targets are met.

• Operational:
• Offer technical assistance and advice to hotel management to minimise overhead expenses and maximise productivity.
• Assist authorised users with the operation of the hotel's IS system hardware and various modules.
• Coordinate timely repair and return to service any faulty systems or items of equipment.
• Establish and implement procedures to ensure backup of data in IS systems.

• Personnel:
• Support the recruitment and selection of IS employees, using a competency-based approach.
• Ensure the punctuality and appearance of all IS employees, adhering to the hotel's grooming standards.
• Develop each employee's skills and abilities through training, coaching and mentoring.

• Other Duties:
• Attend and contribute to all training sessions and meetings as required.
• Stay knowledgeable about statutory legislation in employee and industrial relations.
• Exhibit responsible management behaviour at all times, positively representing the hotel management team.