Host and Hostess

The Host and Hostess at Alila Jabal Akhdar plays a vital role in creating memorable guest experiences. As a key member of the front office team, you will be responsible for providing warm welcomes, efficient check-in and check-out processes, and ensuring guests have everything they need to enjoy their stay.

• Deliver exceptional service to every guest, responding promptly to their requests and needs.
• Assist with room assignments, key card distributions, and manage guest requests and complaints.
• Stay informed about hotel facilities, services, and local attractions, and provide recommendations to guests.
• Maintain accurate records of guest interactions, preferences, and feedback.
• Collaborate with other departments to resolve guest issues and improve overall guest satisfaction.

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks efficiently.
• Familiarity with hotel operations, including front desk procedures and guest service standards.
• Basic knowledge of computer systems, particularly property management software.
• High school diploma or equivalent required; degree in hospitality or related field preferred.